Refund & Return Policy

Explore The Jouel Store’s Commitment to Customer Delight

Explore The Jouel Store’s dedication to crafting exquisite jewelry, emphasizing quality, customer satisfaction, and a vision to brighten every moment with elegance and charm.

Have questions? We’ve got answers.

Find clear and friendly answers to your refund and return inquiries to make your experience seamless.

What is The Jouel Store’s return window?

We don’t return and exchange.

Are customized jewelry pieces eligible for return?

Customized items are final sale and cannot be returned or exchanged.

Who covers the shipping costs for returns?

Customers are responsible for return shipping unless the item is defective or incorrect. Return requests must be made within 2 to 4 days of delivery.

What is The Jouel Store’s return policy?

We don’t accept returns.

How do I exchange an item I bought?

We don’t accept exchange items.

When will I receive my refund?

Refunds are processed within 7-10 business days after successful cancellation.

Reach Out to Our Friendly Support Team Anytime

For faster support, you can always reach us on WhatsApp:
📞 +44 7534839724